Table bookings and cancellations

New Coast Kitchen is a small, family run business relying upon bookings being honoured by our guests or sufficient notice being given of any required changes to reservations.

We therefore kindly request that diners give us notification if a cancellation or an amendment is required.

For tables of 1-5 guests we request 24 hours notice of cancellation or amendment. For tables of 6 or more diners we require 48 hours notice of cancellation or amendment. Please note that for groups of 6 or more we add a discretionary 12.5% service charge.

We will take a credit or debit card number to confirm your reservation, and these details will be held in a secure PCI-DSS compliant vault. For further information, please visit: https://stripe.com/docs/security/stripe,

We will only make a charge if you fail to turn up without notice, or cancel your booking within 24 hours (1-5 guests) or 48 hours (6 or more guests) of your table reservation. In this case, we will charge a cancellation fee of £30 per person for dinner and £15 per person for lunch. Unfortunately, our experience of parties amending or cancelling bookings at short notice means this precaution is necessary.

N.B. For all reservations you will receive a confirmation email. If you do not receive this, please check your junk mail before contacting us.

We politely ask that you are ready to be seated at your time of booking or contact us if you are running late. We hold your table for 20 minutes and will release it if we have not been contacted. Please note, any bookings over 6 people are not guaranteed to be on the same table. We are a small restaurant with limited large seating options. We will always do our best to sit parties together or as close as possible.

To ensure that we can cater for you appropriately, please notify us of any dietary requirements prior to your visit. By making a reservation at New Coast Kitchen you agree to our reservation and cancellation terms. We wish to thank you for your understanding and co-operation and look forward to welcoming you to New Coast Kitchen.

Children

We are delighted to welcome everyone of all ages at New Coast Kitchen. Due to the size of our restaurant and the style of service we are sadly unable to accommodate highchairs and pushchairs and we do not have the facilities to welcome very young children. If your little one is happy to sit at the table and dine from our full menu, we would love to serve them with you. Please note that we do not offer a separate children’s menu.

Privacy policy

Website terms and conditions

By accessing the site you agree to be bound by these terms and conditions. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

About New Coast Kitchen

New Coast Kitchen is a restaurant owned and operated by MB Restaurant Group Limited, Suite 2 Riverside Court, Castle Street, Barnstaple, Devon, United Kingdom, EX31 1DR. Registered number 12724163. VAT no. 358011221. If you do need to contact us, please call us on 01271 316026 or email us on info@newcoastkitchen.co.uk

We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.

Legal statement

Every care has been taken to describe items as accurately as possible. Prices are subject to alteration and changes in VAT without notice. This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

Privacy statement

We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes. We collect information about you for two reasons: firstly to process your booking and secondly, to provide you with the best possible service. We never give your details to any other person or company. We collect the following information from your booking: name, email address, debit/credit card information, telephone number and any dietary requirements or notes you’ve supplied with your booking. This information will be used to process your booking and, if necessary, to contact you regarding the status of your booking. We never collect other sensitive information about you.

Changes to the privacy policy

We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of any changes we may have made.

Privacy policies of link sites

While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

Contact us

If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our “Contact” page.

Security

The site uses a third party payment system, Stripe for table bookings. Stripe is fully PCI compliant. All messages containing credit/debit card details between the site visitor and the server are secured through the encryption processes of Stripe. Customer and credit/debit card details are retrieved via a secured encrypted link. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.

Damage to your computer

New Coast Kitchen makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. New Coast Kitchen shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Browser cookies

We do not use cookies for collecting personal information and we will not collect any information about you except that required for administration of the web server. When you visit this website, your IP address, browser and version, operating system and the site you came from are stored in a log file. This information is only used for statistical purposes to help improve this site. Log files do not contain any personal information.

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